We offer free shipping anywhere in New Zealand.

 

A $15 flat rate will be applied at check out on all orders to Australian addresses.

 

Estimated delivery times are as follows (Please note that these are just estimated times and they could vary depending on the whereabouts of the delivery address or any uncontrollable situation delaying couriers nationwide):

• Allow up to 3 working days within NZ
• For rural deliveries please allow up to 5 working days
• Allow up to 10 working days for shipping to Australian addresses

 

• Make sure your item is in returnable condition (not worn, undamaged) and you must process the return within 7 days of purchase
• Send us a detailed email outlining the reasoning for your wish to return the product to support.
• You will be required to organise the product to be sent back to Raven + Blondie (we will give you shipping details via email) and we recommend using tracked shipping incase of losing the product in the mail. Please also have your order number on the returned package so we can easily identify it.
• Exchanges will be allowed but due to high demand we can't always guarantee that you desired style will be available at the time of exchange. Once we process your return we will refund and you will then be able to go back online to purchase the correct size.
• We will then be in touch within 2-3 working days regarding your return. Please allow up to 14 working days to complete the process of your return
• If there is a fault with your item, please let us know as soon as you discover the fault so that we may assess the situation. Once we have assessed the situation we will repair, replace or refund the item, at our discretion as per the Consumer Guarantees Act. Please do not return an item to us unless you have discussed with us first by either email or phone.
• Should your order arrive faulty or damaged, please contact us via e-mail admin@ravenandblondie.co.nz within three days of receiving your item, including a photo if the fault is visible (it may be necessary for the item to be returned for assessment - if this is the case we will arrange and pay for a courier to collect the item from a place that is convenient for you). If a replacement is available it will be sent out to you at no charge.

 

 

Got questions? Contact admin@ravenandblondie.co.nz and we will get in touch as soon as possible.